Hopes new standards will stop Govt agencies from 'running around like headless chooks' during disasters
Victims of tragedies are hoping a new set of public service standards will stop Government agencies from "running around like headless chooks" in times of disaster.
The Working with Survivors document will be launched by the Public Service Commission (PSC) on Tuesday, with the aim of improving the process for victims of significant events.
Pike River families co-authored the standards, also consulting with those affected by the March 15 attacks, the Aramoana massacre, Whakaari-White Island Eruption, Cave Creek and the CTV building collapse.
Sonya Rockhouse, whose son Ben died at Pike River, hoped the guide would only help future victims.
"We were just all treated like mushrooms and kept in the dark, and it shouldn't be like that - these are our loved ones that have been lost and we're all adults," she told AM. "They're better off to tell us the truth from the beginning. We might not like it but, eventually, we would come to terms with it."